Shipping policy

Shipping Policy – Deep Roots Collective

At Deep Roots Collective, each order is prepared with care. Please review our shipping information below before placing your order.

Order Processing

Please allow up to 7 business days for your order to be processed and prepared for shipment.

Business days are Monday through Friday, excluding federal holidays. Processing time is separate from the carrier's delivery time.

Shipping

Deep Roots Collective currently ships within the United States only.

Available shipping options and shipping costs are calculated and displayed at checkout based on your order and delivery location.

Delivery Times

Once your order has shipped, delivery time depends on the shipping carrier and service selected or provided for your order. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times.

Tracking

When tracking information is available, it will be sent to the email address or contact information provided with your order.

Please allow time for the carrier to update tracking information after your shipping label is created.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you discover an error.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost, or arrives damaged, please contact us so we can help determine the appropriate next steps.

Deep Roots Collective is not responsible for carrier delays or circumstances outside our control, but we will make reasonable efforts to assist our customers when shipping problems occur.