Refund & Return Policy

At Deep Roots Collective, every order is crafted with care and inspected before it ships. We stand behind the quality of our products and want you to shop with confidence. If there's ever an issue with your order, we're here to help.

Returns

We accept returns on unworn, unwashed, and unused items in their original condition within 30 days of the delivery date.

To be eligible for a return:

Item(s) must be unworn, unwashed, and free from odors, stains, pet hair, or damage.
Original tags and packaging (if applicable) must be included.
Proof of purchase or order number is required.

The following items are not eligible for return:

Custom or personalized products
Limited Edition or Heritage Collection items (unless defective)
Gift cards
Clearance or Final Sale merchandise

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

Your order number
A brief description of the issue
Clear photos of the product and packaging

Once verified, we will replace the item or issue a full refund at no additional cost to you.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval status.

If approved:

Refunds will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund.

Original shipping charges are non-refundable unless the return is the result of our error.

Exchanges

Need a different size?

We gladly exchange eligible items within 30 days of delivery, subject to product availability.

Customers are responsible for return shipping costs unless the exchange is due to our error or a defective product.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once production has begun, orders cannot be guaranteed to be canceled or modified.

Shipping Costs

Customers are responsible for return shipping expenses unless:

We shipped the wrong item.
The item arrived damaged or defective.

We recommend using a trackable shipping service for all returns.

Lost or Stolen Packages

Once a package has been marked Delivered by the shipping carrier, Deep Roots Collective is not responsible for lost or stolen packages.

If you believe your package was lost or stolen after delivery, please contact the shipping carrier to initiate a claim. We will gladly assist by providing any shipping information needed.